Return Policy
/ Return Policy

Warranty Policy:

Warranty Policy:

We take pride in the craftsmanship and quality of our handmade wooden items. We stand behind the durability and longevity of our products and are pleased to offer a 2-year warranty from the date of purchase, provided that the item remains free from damage or excessive wear.

Warranty Coverage:

The warranty covers manufacturing defects and faults that may arise during the normal and intended use of the wooden item. If your item shows any signs of defects in materials or workmanship within the warranty period, please contact us immediately, and we will address the issue promptly.

Exclusions from Warranty:

  1. 1. Damage and Wear: The warranty does not cover damage or wear resulting from mishandling, accidents, improper use, neglect, or lack of proper maintenance (as outlined in the maintenance guide provided with the item).

  2. 2. Natural Wood Characteristics: Wood is a natural material, and as such, it may exhibit unique characteristics such as variations in grain patterns, color, knots, and mineral streaks. These natural variations do not constitute defects and are not covered by the warranty.

  3. 3. Seasonal Changes: Wood is sensitive to changes in humidity and temperature, causing it to expand and contract. Some minor movement, such as slight shrinkage or warping, may occur during different seasons and in different environments. These changes are considered natural and are not covered by the warranty.

Maintenance Guide:

Wooden items require regular maintenance to ensure their longevity and beauty. We include a detailed maintenance guide with each purchased item to help you properly care for your wooden piece.

Proper Maintenance & Warranty Coverage:

To maintain your warranty coverage, please adhere to the following guidelines:

  1. Follow the Maintenance Guide: Read and follow the maintenance guide diligently to ensure your wooden item remains in optimal condition. Regularly apply the recommended maintenance materials to protect the wood and enhance its natural beauty.

  2. Inspect Regularly: Periodically inspect your item for any signs of wear, damage, or changes in the wood due to seasonal variations. Address any concerns promptly to prevent potential issues from escalating.

  3. Contact Us: If you believe your item is experiencing a covered defect within the warranty period, contact our customer support immediately with details and photographs for assessment.

Return Policy:

Sassafras Studio

Return Policy & Maintenance Guide

Return Policy:

At Sassafras Studio, we are committed to delivering high-quality handmade wooden items that bring beauty and joy to your home. To ensure your complete satisfaction, we offer a hassle-free return policy with a 30-day return period for eligible items. Please note that the item must be in its original condition, without any damage or wear, to be eligible for a return.

Maintenance Guide:

Wooden items require proper care and maintenance to ensure their longevity and beauty over time. We include a comprehensive maintenance guide and materials with each purchased item. This guide provides essential tips and instructions to help you take care of your wooden piece.

Maintenance Materials:

The maintenance materials provided with your item may include:

  • Specialized wood polish or oil to nourish and protect the wood.
  • Soft microfiber or lint-free cloth for cleaning and polishing.
  • Instructions on how to use the maintenance materials effectively.

Warranty & Returns Disclaimer:

Using the provided maintenance guide and materials is crucial to keeping your wooden item in optimal condition. Failure to follow the maintenance instructions may result in damage to the item, and as a consequence, the warranty and return policy may not apply.

Please be aware of the following:

  1. Warranty Coverage: The warranty covers manufacturing defects and damages that occur despite proper maintenance. If your item has a manufacturing defect or arrives damaged, please contact us within the specified warranty period for assistance.

  2. 1. Proper Maintenance: It is the buyer’s responsibility to follow the maintenance guide provided with the item. Regularly applying the recommended maintenance materials will help preserve the wood’s natural beauty and protect it from potential damage.

  3. 2. Improper Maintenance: If the item shows signs of damage due to improper maintenance or neglect, it will not be covered by the warranty, and returns will not be accepted.

  4. 3. Inspection: If you wish to return an item due to a manufacturing defect or damage, we may request inspection photos or other evidence to verify the issue.

We encourage you to read and follow the maintenance guide diligently to ensure your wooden item remains in excellent condition and retains its aesthetic appeal for years to come.

Contact Information:

If you have any questions or need further assistance regarding our return policy or maintenance guide, please contact us at:

  • Email: sassafrascreativestudio@gmail.com
  • Phone: +61429180315

Sassafras Studio reserves the right to amend this return policy and maintenance guide at any time without prior notice. Any changes made will be updated on our website accordingly.

Last updated: 29/07/2023

Thank you for choosing Sassafras Studio. We value your business and are dedicated to providing you with exceptional products and service.

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